FAQ

All items are assembled and shipped by hand. Mistakes can happen and I ask that you please read the following carefully. If you have any other questions, please feel free to contact me by using the contact form OR email me: seateasstore [at] gmail [dot] com

PLEASE DO NOT DELETE YOUR ORDER CONFIRMATION YOU RECEIVE FROM BIGCARTEL. IT CONTAINS YOUR ORDER NUMBER WHICH WILL HELP ME HELP YOU WITH YOUR ORDER.

You can find your order number from the email confirmation of your purchase from BIGCARTEL NOT PAYPAL. It will look something like this #LEFM-829745

Thank you!

Can I combine orders? / I forgot an item in my order! / I wanted to add a preorder item to my regular item! / Etc.

I DO NOT COMBINE ORDERS ANY LONGER!

Please be aware of this if you place multiple orders. I will ship them all separately as they come.

If you find you want to add an item to your already placed order, please contact me via the contact form and I will refund your order so you may place a new order.

How long will it take to receive my order?

*** Due to COVID, shipping times might be delayed. Please check with your local postal office for more information.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

I try to get orders picked up by USPS the next Monday from when your order is placed.

That being said, sometimes my postal service person doesn't pick it up that day and will the next day or wheneever they can. I have no control over this and ask you please be patient with me while I try to get orders picked up.

You will always receive an email with your tracking number from PAYPAL and BIGCARTEL when your item is shipped to the email associated with your paypal account and the one you used when you made your order. If you have not received your email with a tracking number, then it has not shipped.

I am located in USA.

On Preorders: Please read the item’s description CAREFULLY about preorder items! Production times vary on what the item is so please read the item description carefully for those notes. Whatever item has the longer shipping time is when you order will ship.

I ordered a PREORDER item with REGULAR items, when will it ship?

Your order will ship when the preordered items arrive since you paid shipping for all those items in ONE order.

Do orders come with tracking?

Yes, your order will come with tracking. They will be sent via PAYPAL and BIG CARTEL to the email associated with your paypal and the email you ordered under. If you get tracking from paypal, your order has been shipped or in the process of being shipped.

Please contact me if your tracking number does not update in a week.

How can I tell if my order is shipped? / Where is my order? / Did my item ship? / Etc.

First and formost, please check to see if you ordered a preorder item. Please check the estimated shipping time listed on that item. You can also check the updates tab to see if there is a general time frame listed for items to start shipping.

You will always receive an email from BIGCARTEL and PAYPAL when your items shipped with the tracking number. In case you don't get both emails, you can always check your transaction on PAYPAL and see if there is a tracking number attached. If there is no tracking number, it has not shipped.

Please be sure to always read the product listing if your order is preordered.

If your order is a non-preorder item, please allow a week from your order date for items to be processed.

I have a helper to help pack and ship, but we both work weekdays and pack/ship over the weekend, so things go out in batches. If you see people posting their orders, please be patient as we work to get out your order next! We go down the list of orders and again, in batches!

I'm moving / I unexpectedly had to move, can I change my address? Can you hold my item till I know my new address?

So long as your item has not shipped yet, yes you can change your shipping address. If you do not know your new address yet I can send it to a friend for you or hold your item till you know your new address. Whichever is easiest. Please contact me to work this out before your item ships. Please refer to the product listing to see shipping estimates on preordered items. Regular (non-preorder items) typically ship the next business Monday.

What is your refund/exchange policy?

If items were damaged in the mail you must contact me within that 72 hours of the delivered date to get an exchange or partial refund. If your item is still in transit or has not been confirmed delivered please check with your post office, I will not refund items unless they have been confirmed lost by the postal office. If you do not fall in these circumstances I am sorry but I will not refund you or replace your item.

If you place an order, you agree that you acknowledge and understand this rule.

Do you ship outside of the US? (UK customers please read!)

Yes I do! Please note, some items may charge extra for shipping outside of the US.

NOTE TO UK CUSTOMERS: Due to the new VAT laws I cannot ship to your location, I'm very sorry. I'll refund and cancel your order if you accidentally order from me. For more information, please read here.

Can you mark my package as a GIFT so I don't pay taxes or import? / Can you mark my package as under $XX dollars so I can avoid customs? / ETC.

While I understand it is frustrating to pay import taxes on your purchase, legally I CAN NOT and WILL NOT do this. Please do not ask me to risk my livelihood and personal self to save you on import tax. I would greatly appreciate it.

I never got my order!

I’m sorry about that! Please CONTACT ME before opening a paypal dispute with your ORDER NUMBER (you can find your order number from the email confirmation of your purchase from BIG CARTEL NOT PAYPAL. It will look something like this #LEFM-829745 and your FULL NAME you ordered under.

Please locate your purchase on paypal to see if there is a tracking number provided.

-If it is not marked as shipped YOUR ITEM HAS NOT SHIPPED. (No tracking number)

-If your item IS marked as shipped, please refer to the tracking number provided.

Once your package is shipped out and received by the post office and is shown via tracking that they have scanned it, it is not my responsibility if orders are lost in transit. Please contact your local post office to see what your options are on locating your package.

I do not control USPS or your local postal service, once the item leaves my hands to USPS. I cannot manage your order anymore.

I will be happy to help you however if the postal services need my inclusion. In this event, please contact me via the contact form.

An item is missing from my order!

I'm sorry about that! That can happen and I’m terribly sorry. Please contact me with the contact form

Missing items will be sent to you the next convenient business day free of charge!