FAQ

Last updated: 4/24/2022 - Re-worded things for clearer understanding.

All items are assembled and shipped by hand. Mistakes can happen and I ask that you please read the following carefully. If you have any other questions, please feel free to contact me by using the contact form OR email me: seateasstore [at] gmail [dot] com

Please understand I am ONE person managing everything ^u^;;; Sometimes I have a friend help me pack orders (but she lives on the other side of the country, so it takes a hot second for inventory to get to her and she also works full time), so if you're wondering where your order is at, send a kind email and I'll let you know what's up! Sometimes I'm trying to coordinate with her so it'll take us awhile, but I can always let you know. Your patience is appreciated!

PLEASE DO NOT DELETE YOUR ORDER CONFIRMATION YOU RECEIVE FROM BIGCARTEL. IT CONTAINS YOUR ORDER NUMBER WHICH WILL HELP ME HELP YOU WITH YOUR ORDER.

You can find your order number from the email confirmation of your purchase from BIGCARTEL NOT PAYPAL OR STRIPE. It will look something like this #LEFM-829745

Please understand, I do not work at USPS, for USPS, or affiliated with USPS. I use USPS to ship your items, but once your items leave my hand and go into the mailing system I cannot do anything. I'll be happy to help you, but you should also contact your local post office!

Thank you!

STORE HOURS (for emails)
M-F: 10AM-5PM
S-S: Closed (I'm packing orders :v)



Can I combine orders? / I forgot an item in my order! / I wanted to add a preorder item to my regular item! / Etc.

I DO NOT COMBINE ORDERS ANY LONGER!

Please be aware of this if you place multiple orders. I will ship them all separately as they come.




It lets me add to cart, but then it says it's sold out. Is it sold out?

Yes, it is sold out if it says so at check out. I don't know how to make it to show sold out on the store page (it's probably a code, but I do not know how to code), but if the check out says sold out, it is sold out. I usually type the (sold out) thing on items when I catch it, but sometimes I don't. 

 



How long will it take to receive my order?

*** Due to COVID, shipping times might be delayed. Please check with your local postal office for more information.

Once shipped (meaning your tracking has updated as received by USPS) most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

I ship orders out in waves and often print labels ahead of time to pack for later. I'm the only one packing and shipping every order, so I ask you please be patient. I work weekdays and leave my weekends to pack and ship store orders. Please allow up to 2 weeks for you to get tracking. If 2 weeks pass and you do not get tracking, please feel free to contact me!

I am located in USA.

On Preorders: Please read the item’s description CAREFULLY about preorder items! Production times vary on what the item is so please read the item description carefully for those notes. Whatever item has the longer shipping time is when you order will ship.

 



I ordered a PREORDER item with REGULAR items, when will it ship?

Your order will ship when the preordered items arrive since you paid shipping for all those items in ONE order.

 



How can I tell if my order is shipped? / Did my item ship? / Etc.

You will always get an email from Big Cartel when your items is shipped with your tracking information.  

If you got your tracking but it isn't updating within 2 weeks, please contact me. I print labels ahead of time and pack on the weekends, but if 2 weeks pass with no updates to your tracking please feel free to reach out! 

You can always check out the STORE TWITTER on the latest news on shipping updates. I ALWAYS update when I start packing, finish packing, and dropped off orders. 



Do orders come with tracking?

Yes, your order will come with tracking. They will be sent via PAYPAL (if you checked out with paypal) and BIG CARTEL to the email associated with your paypal and the email you ordered under. If you got your tracking, your order is getting ready to ship.

You can always check out the STORE TWITTER on the latest news on shipping updates. I ALWAYS update when I start packing, finish packing, and dropped off orders. 

 



Where is my order? / I saw someone on social media get an item I ordered / Someone got their order! Where is mine? / Etc.

FOR PREORDERS: First and foremost, please check to see if you ordered a preorder item. Please check the estimated shipping time listed on that item in the item description. That date listed as the estimated ship time is when you should start expecting your item to ship despite someone else getting the same item you have preordered. That date is your reference on when you can start tracking if you think your order is late or not. That date is for your and my reference. I often overestimate dates in case something happens (faulty items, items lost in shipping, production delay, etc) but the date given is when you can expect your items to ship. 

For example, if your preorder item is estimated to ship in JUNE but it's March and you see people getting the same items, please wait till JULY to start inquiring where your order is. JUNE is when the timer should begin for you to start expecting your order, but please give me time to get through orders before yours to start shipping your order out. I hope this makes sense.

Often the items they are getting is stock I already had and the items you ordered is the new PREORDER item. If you see other people posting their orders DO NOT WORRY! Please STILL EXPECT YOUR ORDER TO SHIP WHEN I HAD LISTED IT TO SHIP.

FOR NON-PREORDER ITEMS: If you placed an order and 2 weeks has passed, please feel free to contact me. Sometimes orders get lost between preorder orders and I might have over looked your order. I'm one person packing, shipping, managing, and doing all the customer service. Sometimes I have a friend help me pack and ship, so please send me a kind email with your order number if you want an update. Sometimes I'm coordinating with my friend (who lives on the other side of the country) so things will be delayed.

If you get tracking and it has not updated in 2 weeks, please feel free to contact me. Thank you!

 



I'm moving / I unexpectedly had to move, can I change my address? / Can you hold my item till I know my new address?

So long as your item has not shipped yet, yes you can change your shipping address. If you do not know your new address yet I can send it to a friend for you or hold your item till you know your new address. Whichever is easiest.

Please contact me to work this out before your item ships with a new shipping address or if you need me to hold your item. Please refer to the product listing to see shipping estimates on preordered items. Regular (non-preorder items) typically ship the next business Monday. 

If your order HAS shipped and you did not update your address with me, please talk to your local post office for any options you have to have the package intercepted. I cannot do anything for you at this stage. I will happily work with you to help if the post office needs me.

 



Do you ship outside of the US? (UK customers please read!)

Yes I do! Please note, some items may charge extra for shipping outside of the US.

NOTE TO UK CUSTOMERS: Due to the new VAT laws I cannot ship to your location, I'm very sorry. I'll refund and cancel your order if you accidentally order from me. 

 



EU CUSTOMERS PLEASE READ

The European Union (EU) will be implementing new trade rules for U.S. sellers beginning July 1, 2021.

While I understand it is frustrating to pay import taxes on your purchase, you must be prepared to pay for any import taxes your order may face. I will do my best to fill out the form on my end for you, but you must be ready to take care of any import issues that happen.

So please be aware that if you buy from my shop, you are responsible for any taxes due. 

You can look up the new law for your country for more information.

Please do not ask me to lie on custom forms. I will not jeopardize myself for import tax.

 



I never got my order! / My order is lost!

I’m sorry about that! Please CONTACT ME before opening a paypal dispute with your BIG CARTEL ORDER NUMBER. You can find your order number from the email confirmation of your purchase from BIG CARTEL NOT PAYPAL. It will look something like this #LEFM-829745 and your FULL NAME you ordered under.

Once your package is shipped out and received by the post office and is shown via tracking that they have scanned it, it is not my responsibility if orders are lost in transit. Please contact your local post office to see what your options are on locating your package. 

I do not control USPS or your local postal service or work for them. I just use them as a mailing service. 

I will be happy to help you however if the postal services need my inclusion. In this event, please contact me via the contact form.

 



An item is missing from my order! / I got the wrong item!

I'm sorry about that! That can happen and I’m terribly sorry. Please contact me with the contact form.

Missing items will be sent to you the next convenient business day free of charge! 

 



What is your refund/exchange policy?

If items were damaged in the mail you must contact me within that 72 hours of the delivered date that the tracking shows to get an exchange or partial refund.

If your item is still in transit or has not been confirmed delivered, I will not refund or exchange until they have been confirmed lost by the postal office or marked as delivered. You must contact your post office to inquire about lost items and what steps to take if it is lost. I will be happy to help you if they need my inclusion and if the report comes back that the item is lost and cannot be found, I will happily refund or replace your item.

If your item is marked as delievered, but you do not have your item you will have to pay for shipping the new item out. Please do not do this to get free items from me. 

If you do not fall in these circumstances I am sorry but I will not refund you or replace your item, but we can talk to see what your situation is like.

If you place an order, you agree that you acknowledge and understand the above rules. 

Please understand, I do not work at USPS, for USPS, or affiliated with USPS. I use USPS to ship your items, but once your items leave my hand and go into the mailing system I cannot do anything. Please call your local post office for more options.